Dear Sirs


Morning has come and gone and I have not heard a single word from BMW in response to my email below, other than Donford’s arriving at my home to collect the loan bike that you have instructed them to take back.

I have now posted up the article and the source (which has been verified) on the website and will now post this letter as well.

BMW is treating the non-American owners of your bikes with disdain and you are now forcing us to engage with the Governmental Agencies in each of the countries that deal with safety standards and asking for their intervention in this matter.

Out of interest, we have had close to 500 000 views of the video (486 700 on Facebook and 4 050 on YouTube) and 1630 individuals have signed the petition to date, representing 69 countries, with the following split:


369 South Africa
215 United States
162 United Kingdom
78 Mexico
75 Greece
73 Brazil
71 Australia
54 Sweden
52 Belgium
41 Netherlands
40 Germany
34 Italy
32 Malaysia
31 Portugal
29 Spain
27 Singapore
25 India
22 Canada
18 Colombia
13 Norway
13 Turkey
12 Romania
11 France
9 Israel
9 Switzerland
9 Argentina
7 New Zealand
7 Chile
6 Denmark
5 Poland
5 Thailand
5 Hungary
5 Ireland
4 Czech Rep
4 Taiwan
3 Malta
3 Cyprus
3 Croatia
3 Finland
3 VietNam
3 Russia
34 Other Countries (27)

We will accelerate our efforts to now get the petition signed by 2 000 people, after which we will submit it and send it to the various media around the world for their coverage. We will furthermore support the individuals in each country to engage with the Governmental Agency that deals with motor vehicle and rider safety.


From your lack of response we are assuming that the damage to the BMW brand emanating from this publicity is of little concern, and we are hoping that rider safety is of greater concern to your executives following the public outcry about the stanchion separation issues being experienced around the globe.


Once again, I await some response from BMW.


Tony Georgiou.

Original Email:


Dear Messers XXXXX, XXXXX and XXXXX (Names redacted at BMW’s request)


I have not received a response to my email of 30th June and will wait another couple of days before instituting legal action to bring about settlement of my claim.


In the meanwhile, I am writing to you to seek clarification on this bulletin that has been sent to me from the United Kingdom.


If this bulletin is correct then it appears that BMW places a lower value on the lives of people living outside of the USA, because of potential lawsuits that could result from the product liability laws in the USA.


The post is not in English and it is difficult to verify its authenticity, and I am reaching out to the quoted sources to ensure that we don’t post ‘Fake News’.


We urgently seek your response to this allegation, which in the interests of public safety we will post on the website as soon as we have verification that it is authentic and would like to have your response before doing so.



BMW R 1200 GS “Service action” Telelever standpipes can come loose



+++ Update of 3 July: BMW Hier’s to suitable products on! BMW makes no callback, but: 168,500 water-cooled BMW R 1200 GS K50 / 51 models have to be installed in the workshop since the Telelever standpipes can be released.


The detailed background report you can read in MOTORRAD Here’s the right product on! 15/2017, from 7th July at the kiosk and as a PDF for download here.



Update from July 3: BMW changes serial production


From now on, the new BMW R 1200 GS will be installed in the factory in Spandau. According to MOTORRAD information, the stoppers of the fork tubes are now no longer secured by four caulking marks, but by a completely circumferential groove.



Update from June 30, 2017: BMW takes a position


BMW has, on request from MOTORRAD online, confirmed that the “service action test standpipe” is already fully underway worldwide. When asked what exactly should be tested in the workshops at the current BMW R 1200 GS and R 1200 GS Adventure models, BMW Motorrad press singer Gerhard Lindner replied:


“In the event that there is no damage, a routine check will be carried out as part of the maintenance plan in the future, and if there is only a small amount of damage, the two standpipes will be retrofitted with an additional standpipe.  The boom tubes will be replaced by correspondingly modified new parts.”


According to MOTORRAD, this means in detail: If no gap can be measured on either side of the Telelever front guide, the mechanic does not do anything, but has to check again at the next inspection. If there is a measurable gap less than or equal to 0.2 millimeters between the standpipe and the plug, both standpipes are reinforced by pressing on the fuse box. If a gap larger than 0.2 millimeters is available, new standpipes are fitted with the fuse bush already pressed.


For irritations among Germany’s R 1200 GS riders, a service manual for North American BMW dealers, which is on the Internet, is currently available. As far as their authenticity is concerned, they demonstrate that in the USA, all the BMW R 1200 GS suspension tubes, including the non-impregnated suspension tubes, will be replaced from 0.2 mm in November 2013 and will also receive a safety bushing. The reason for this apparent unequal treatment is the much stricter US product liability laws.



Original notification of 27 June 2017


BMW has launched a worldwide “service campaign”, which invites all holders of a water-cooled BMW R 1200 GS / Adventure (model code K 50 / K51) from November 2013 to June 2017 to the workshop visit. In doing so, the teleporter’s protrusions are examined for possible damage. 168,500 BMW R 1200 GS are affected worldwide, in Germany there are 29,800.


Specifically, the seat of the upper lock plugs of the two fork stands of the Telelever front wheel guide of the BMW R 1200 GS is tested. According to MOTORRAD searches, a gap can form between the stopper and the standpipe – hardly visible, as concealed by a rubber muffle. If such a damage is undetected, this can result in indifferent driving behaviour, clacking and, in extreme cases, even breaking the fork.


BMW started investigations “of a few world-wide known cases”, “where closed-end plug-ins on accident vehicles were noticeable,” says BMW Motorrad spokesman Gerhard Lindner on demand of MOTORRAD. The results of these investigations are still pending.


We look forward to receiving your acknowledgment of this email and response by Wednesday morning, after which (assuming that we can verify the authenticity of the bulletin) we will post this information with or without the response from BMW having been received.


Best Regards